UPDATE ON PASSENGER TICKET REFUNDS

17 May

We wish to advise our esteemed clients and partners that the verification process for passenger refunds has been completed. Reimbursements will therefore be effected as follows:

(a) Tickets purchased through travel agencies - clients are advised to approach their respective travel agents. Travel Agencies are receiving these monies directly from IATA via the BSP platform.

(b) Tickets purchased through Zambezi Airlines Ticketing Offices -clients to receive cash refunds beginning 1 July 2012

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Our portal will be reactivated for flight bookings

9 May

Our portal will be reactivated for flight bookings and reservations on 15th May, 2012

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Credit Card Payment

The original payment card must be presented at the check-in desk prior to boarding your flight. The card holder should be the passenger travelling or at least one of the passengers booked

If the credit card holder is not the one travelling, they should ensure that they are present at the airport to sign the authorization form and provide the original copy of their credit card and passport. This authorization can be done at any of our airports.

Failure to adhere to any of the above requirements will lead to denied boarding